1. Who is responsible
Vantrel Platform Atelier is the organisation responsible for information collected through this website and its public contact and support forms, subject to applicable data-protection law. Vantrel’s France-based contact details are listed below. For a particular client engagement, the parties’ roles and responsibilities may differ and will be set out in the relevant agreement.
2. Information we collect
When you submit a public enquiry or support request, we may receive your name, work email address, organisation, selected topic, urgency (for support requests) and the message you choose to provide. We may also process basic technical information needed to deliver, secure and troubleshoot this website or the form service, such as request time, device and browser details, and network identifiers.
Please do not submit passwords, authentication secrets, special-category personal data, production data or other sensitive information through a public form.
3. Why we use this information
Information submitted through the forms is used to understand and respond to your enquiry, route a support request, communicate about a potential or existing engagement, and maintain the security and operation of the site and its submission service. We do not use public-form messages to make solely automated decisions about you.
Where applicable, processing may be based on steps requested before entering a contract, performance of an agreement, legitimate interests in responding to business communications and securing our services, or another lawful basis that applies to the circumstances.
4. Retention
We retain enquiry information for as long as reasonably needed to respond, maintain relevant business records, handle follow-up or resolve a concern. Retention periods depend on the nature of the request, any resulting relationship and applicable record-keeping requirements. Information that is no longer needed is deleted or de-identified where reasonably practicable, subject to required backups and legal obligations.
6. Security
We use reasonable organisational and technical measures appropriate to the information and the risks involved. No method of transmission or storage can be described as completely secure. Please use the agreed secure channels for client material and never use the public forms to send access credentials or confidential production data.
8. Your rights
Depending on applicable law, you may have rights to request access to, correction or deletion of personal information, restriction or objection to certain processing, and data portability. You may also withdraw consent where processing relies on consent; withdrawal does not affect processing carried out before it. To exercise a right or raise a concern, contact Vantrel using the details below. You may also have the right to complain to the competent data-protection supervisory authority.
9. Children
This business website and its services are intended for professional and organisational use and are not directed to children. If you believe a child has provided personal information through the public form, please contact us so the situation can be reviewed.
10. Changes to this policy
We may update this notice to reflect changes in the website, form providers, business practice or legal requirements. The effective date at the top indicates the version currently presented on this page.
11. Contact
For privacy questions or requests, contact Vantrel Platform Atelier:
Address: 29 LOTISSEMENT LA COLLINE DES FLEURS GROSSETO-PRUGNA - 20128 France (FR)
Phone: +12233688226
You can also use the Contact page. Please avoid including sensitive information in an initial message.
This notice is general information for this website and is not legal advice. Its application depends on the facts and the laws that apply.